Support Specialist

Jewelers Mutual • Neenah, WI

4d

About The Position

The Support Specialist plays a vital role in ensuring efficient client support and agency operations. This position involves handling client inquiries, managing correspondence, and providing essential administrative support to the agency. The Support Specialist works primarily on an hourly basis, with flexible shifts and occasional overtime.

Requirements

• High school diploma or equivalent
• Excellent verbal and written communication skills, with a customer-focused attitude
• Strong organizational skills and attention to detail to handle multiple tasks efficiently
• Proficiency in basic computer applications and willingness to learn agency-specific software
• Ability to work independently and collaboratively within a team environment
• Availability to work primarily on an hourly basis with flexibility based on workload demands

Nice To Haves

• Additional education or certification is a plus
• Previous experience in customer service, administrative support, or related fields is preferred
• Licensing in insurance is not required but considered a plus

Responsibilities

• Monitor and manage the agency inbox and physical mail, distributing correspondence promptly to relevant team members
• Assist with agency download, tracking and verifying the accuracy of policies and endorsements, creating and distributing Certificates of Insurance (COIs), and fulfilling other agency-related tasks as needed
• Support general data entry, filing, and scanning needs
• Collaborate with the team to maintain organized documentation and records of client interactions and transactions
• Contribute to improving customer service processes and procedures to enhance client satisfaction
• Perform additional administrative duties as assigned by supervisors to support agency operations effectively

Benefits

• performance bonuses
• generous paid time off
• a top-tier retirement program with 401(k) matching and additional company contributions
• 50% charitable gift matching
• paid volunteer time

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED