CVA Coordinator

Fabick Cat • Fenton, MO

1d

About The Position

The CVA Coordinator ensures machines covered by Customer Value Agreements (CVAs) are scheduled with the servicing store before maintenance is due. The role maintains scheduling software and programs, invoices completed CVA work accurately and promptly, and assists Product Support Sales Representatives and the sales group with quotes for non-traditional CVAs.

The coordinator reviews CVA work orders and parts activity, processes preventative maintenance parts kits for Parts Only CVA contracts, enters new and renewed contracts into contract management software, monitors machine hours, and alerts service departments about upcoming maintenance. The role also records maintenance findings, supports department record keeping and product research, compiles reports, and activates services included in CVAs.

Requirements

• High school diploma or GED required.
• Strong understanding of MS Office, particularly Excel, required.
• Strong computer and keyboarding skills required.
• Ability to multitask in a fast-paced environment with minimal supervision required.
• Strong attention to detail required.
• Willingness to work and learn in a team environment required.

Nice To Haves

• Associate degree or equivalent business experience preferred.
• Previous work-order experience preferred.
• Previous customer service experience preferred.

Responsibilities

• Review CVA work orders and parts activity to ensure CVA balances meet acceptable profit targets; identify non-CVA activity and report it to the Supervisor.
• Process preventative maintenance parts kits for Parts Only CVA contracts, including opening and closing work orders, using standard jobs, ordering parts, monitoring backorders, and maintaining the PM kit database.
• Compile reports for managers.
• Enter new and renewed contracts into contract management software.
• Monitor machine hours using scheduling and maintenance-tracking software and alert the service department about upcoming work.
• Record visual and electronic findings from maintenance for future scheduling and reference.
• Invoice customers accurately for preventative maintenance work, including the correct amount and customer-requested information.
• Assist with department record keeping and product research.
• Activate services included in the CVA.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED