Cutter

Harps Food Stores•Conway, AR

1d•Onsite

About The Position

The Journeyman Cutter is responsible for delivering exceptional customer service by providing a positive first impression, determining customer needs, delivering solutions, adding value, and supervising the store. The role involves supporting meat department operations, including readiness, staffing, supervision, price maintenance, policies, financial goals, cleanliness, and safe equipment use. The Cutter also supports replenishment and inventory processes, merchandising and sales floor standards, food production and processing according to safety guidelines, and proper equipment maintenance. Problem-solving and a strong safety/quality orientation are essential. As a Manager Cutter, the individual will focus on building relationships, demonstrating conscientiousness, providing excellent customer service, acting with integrity, modeling cultural values, and maintaining professionalism. As a Market Cutter, the focus is on customer focus, respecting others, and supporting the company's mission statement.

Requirements

Must be at least 18 years of age.
Ability to work a flexible schedule including evenings, weekends and holidays as needed.
Adaptable to different situations and the ability to respond with flexibility to shifting priorities and rapid change.
Ability to interpret, understand and follow instructions.
Ability to complete tasks in a timely manner.
Moves, lifts, carries and places merchandise and supplies weighing less than or equal to 100 pounds without assistance.
Frequently reaches overhead and below the knee, including pushing, pulling, bending, stooping, crouching and twisting with or without bearing weight.
Occasionally required to squat, kneel and climb.
Continuous repetitive motion with hand(s) and arm(s), such as grasping, gripping and turning.
Stands and/or walks continuously throughout shift.
Visually locates merchandise and other objects, as well as verifies information, often in small print.
May be exposed to all weather conditions (hot, cold, rain, snow, ice and wind) as well as, inside work with variations in heat, cold, dust and humidity.
May be exposed to cleaning solvents or other chemicals.
May be exposed to latex, eggs, nuts, soy and wheat.

Nice To Haves

High school diploma or G.E.D. equivalent preferred.
Three years previous experience working in meat market or retail grocery store preferred.

Responsibilities

Support meat department operations including department readiness, staffing, supervision, price maintenance, policies and procedures, inventory preparation, department financial goals and objectives, department cleanliness, and safe use of equipment and tools.
Support meat department replenishment and inventory processes by assisting in ordering, replenishment, receiving, invoicing and accounting, back stock, reclamation and returns, damages and reworks, supply use and inventory preparation.
Support merchandising and sales floor standards including proper stocking, rotation, signing, setting and maintaining displays, sampling and overall department procedures.
Follow all company and food safety production guidelines for fresh food preparation, production and processing.
Ensure all product produced for consumption is properly packaged/wrapped, weighted and/or priced, and labeled according to company and regulatory requirements.
Adhere to all proper equipment procedures, including cleaning and maintenance requirements.
Clearly define issues upfront and then use critical thinking skills and logic to effectively obtain answers to questions through a conscious and organized manner.
Consistently produce and emphasize the need to produce high quality products and services while being aware of the issues and following procedures that affect personal safety and the safety of others.
Successfully initiate, develop, and foster relationships with others.
Demonstrate responsible behavior, thoroughness of work, and dependability.
Completely understand what delivering more than expected means in regards to great customer service.
Remove any barriers impeding customer service.
Actively look for ways to help others by following our SMILE Program guidelines.
Demonstrate and act in accordance with an appropriate and sound set of values, beliefs, and business ethics.
Act consistently in accordance with values that are consistent with those of the organization.
Model high standards of behavior for others through personal actions and commitment to the organization.
Hold myself accountable by demonstrating a “no excuses” approach to my own attitude, performance, and results.
Work in the best interest of Harps even when it involves putting individual needs aside.
Anticipate and recognize customer needs and remain dedicated exceeding customer expectations.
Use customer information to improve products and services.
Continually strive to improve customer satisfaction.
Encourage an atmosphere of teamwork by my own actions.
Support others, facilitate their work, and defend them when appropriate.
Encourage cooperation and trust within a group.
Show a high concern for the rights, values, and worth of others.
Treat others fairly and consistently.
Give appropriate attention toward the concerns expressed by others by empathizing with their emotions and considering things from their perspective.
Strive daily to exceed my customers’ expectations in an effort to support the Harps’ Mission Statement – “Our mission is to provide the best overall value to our customers, building a reputation for competitive prices, product quality and freshness, friendly service and cleanliness.”