Cutter Operator, Wallpaper & Fabric

Thibaut Inc.•Charlotte, NC

About The Position

The Cutter Operator is responsible for cutting and labeling wallpaper samples and cutting fabric samples in preparation for sewing. The role safely operates computer-guided cutting machinery and automated labeling equipment, and ensures the quality, accuracy, and timely completion of samples and customer orders. It also involves maintaining accurate inventory, meeting productivity and product-launch schedules, and escalating safety, quality, or other operational concerns. The position works closely with New Sampling, Demand Planning, and New Collections departments and supports customer service expectations by processing orders and replenishment according to established policies and procedures. The operator inspects wallpaper and fabric for flaws, patterns, and specifications, maintains a safe and clean work environment, and participates in training. Work hours are flexible within the distribution center’s current operating hours of 7 a.m. to 6 p.m. Eastern.

Requirements

Strong math skills, including addition, subtraction, division, and fractions.
Able to distinguish colors and patterns; must not be color blind.
Able to lift up to 35 pounds.
Able to push and pull rolling carts and pallet jacks.
Able to stand and walk up to 8 hours per day.
Excellent computer skills; must be able to use MS Office, especially Outlook, Excel, and Word.
OSHA forklift certification for sit-down forklift and man-up order picker.
Able to operate equipment and work at heights of approximately 25 feet.
Outstanding follow-up skills.
Able to work flexibly within distribution center hours, currently between 7 a.m. and 6 p.m. Eastern.
Excellent verbal and written communication skills.
Effective time management and ability to accomplish goals and tasks.
Detail-oriented while able to work quickly.
Able to maintain a calm, professional demeanor under pressure in a fast-paced environment.
Able to build rapport with fellow employees and customers.
Dependable, with a good work ethic, excellent attitude, and inclination to exceed daily goals.
Able to act with urgency, multitask, and stay focused in a hectic environment.
Able to research thoroughly and provide proactive updates on open issues and pending orders.
Customer-focused, with a passion for helping customers.
Problem-solving and analytical abilities.
Self-motivated self-starter.
Team player with a can-do attitude who enjoys interacting with people.

Nice To Haves

Prior experience in textiles and wallcoverings.
Familiarity with inventory and warehouse management concepts and systems.
Experience with RF or voice-pick systems.
Experience in an Infor ERP environment.

Responsibilities

Cut and label wallpaper samples and cut fabric samples in preparation for sewing.
Safely operate computer-guided cutting machines, automated labeling equipment, and other relevant equipment.
Ensure quality control for samples, including correct products, labels, and finished-goods quality.
Complete orders accurately, efficiently, and according to customer requirements and department policies.
Maintain accurate inventory according to company policies.
Escalate safety, quality, service, and other operational issues.
Meet or exceed productivity standards and team standards.
Participate in training exercises.
Maintain a safe and clean work environment.
Partner with internal teams to meet and exceed customer service expectations.
Provide timely feedback about service failures or customer concerns.
Work closely with New Sampling, Demand Planning, and New Collections departments.
Meet or exceed new product launch schedule dates.
Process product replenishment orders according to company policies and procedures.
Inspect wallpaper and fabric for flaws, correct pattern, and other specifications.
Set up and operate production machinery, including cutting, finishing, and labeling equipment.
Measure and verify wallcovering sizes and make calculations before production.
Perform routine maintenance checks.