Wallpaper Packer

Thibaut Inc.•Charlotte, NC

About The Position

The Wallpaper Packer packs and ships wallpaper orders accurately, efficiently, and in accordance with customer requirements and department policies. The role also maintains accurate inventory, identifies quality issues, escalates safety, quality, and operational concerns, and meets or exceeds productivity standards. The position participates in all provided training and works with internal teams to support customer service expectations. It is subject to the company’s attendance policy, is not eligible for PTO or benefits, and is eligible for incentive pay.

Requirements

Prior experience in pick/pack/ship operations.
Familiarity with inventory and warehouse management concepts and systems.
Strong math skills, including addition, subtraction, division, and fractions.
Ability to distinguish colors and patterns; the posting specifies that candidates must not be color blind.
Ability to lift up to 30 pounds.
Ability to push and pull rolling carts and pallet jacks.
Ability to stand and walk for up to eight hours per day.
Excellent computer skills and ability to use Microsoft Office, especially Excel and Word.
OSHA forklift certification for a sit-down forklift and man-up order picker; ability to operate and work at heights of approximately 25 feet.
Outstanding follow-up skills.
Ability to work flexibly within distribution center hours, currently between 7 a.m. and 6 p.m. Eastern.
Team-oriented, helpful attitude and enjoyment of interacting with people.
Excellent verbal and written communication skills.
Effective time management to accomplish goals and tasks.
Attention to detail while working quickly.
Ability to maintain a calm, professional demeanor under pressure in a fast-paced environment.
Ability to build rapport with fellow employees and customers.
Dependability, strong work ethic, positive attitude, and inclination to exceed daily goals.
Sense of urgency, multitasking ability, and ability to remain focused in a busy environment.
Ability to research thoroughly and provide proactive, regular updates to customers about open issues and pending orders.
Customer focus and passion for helping customers.
Problem-solving and analysis skills.
Self-motivation and initiative.

Nice To Haves

Prior experience in textiles and wallcoverings.
Experience with RF picking, voice picking, or pick/put to light.
Experience in an AS400 or Infor environment.

Responsibilities

Pack and ship wallpaper orders accurately, efficiently, and in a timely manner according to customer requirements.
Maintain inventory accurately and in accordance with company policies.
Recognize quality issues and escalate safety, quality, and other operational issues.
Meet or exceed productivity standards and team standards; demonstrate accountability for results.
Participate in provided training.
Maintain a safe and clean work environment.
Safely operate equipment such as packing stations, conveyors, scales, computers, voice or RF picking equipment, and the Put To Light system.
Process orders according to established department policies and procedures.
Partner with internal teams as needed to meet and exceed customer service expectations.
Provide timely feedback regarding service failures or customer concerns.