Customs Support Agent - (PGA Contact Agent; Mon - Fri, 6:00 a.m. - 2:30 p.m.)

DHL Express (USA), Inc.•Erlanger, KY

1d•Onsite

About The Position

As a Customs Support Agent, you will contact customers (shippers and receivers) regarding clearance matters to ensure compliance of federal regulations and the safe and fast delivery of the customer’s shipment. In order to do this, we have to comply with government regulations. In addition, agents will also be asked to examine various documents including invoices and air waybills.

Requirements

High School Diploma or Equivalent
Overtime is required
1-3 years of customer service experience preferred
1 year experience in transportation or customs preferred.
Proficiency with Microsoft Office (Word, Excel, Outlook), database and web-based applications
Good oral and written communication, problem solving and interpersonal skills both email and phone etiquette a must
This position requires access to secured airport areas. Selected candidates must be able to obtain and maintain a Security Identification Display Area (SIDA) badge, which includes passing a criminal history records check, fingerprinting, and meeting all federal, state, and local regulatory requirements. Candidates must be able to provide all documentation necessary to support the badging process.

Responsibilities

Make contact with customers using all forms of communication to obtain correct documentation to comply with US Custom regulations and US Government Agencies
Research tariff codes through government websites
Processes all requests for extensions and cancellation of shipments
Comply with government regulations by supplying missing customer information
Maintain lines of communication with all departments. (internal/external)
Review documents to determine information needed for Customs clearance
Communicate with origin and destination locations regarding shipment status, special handling and delivery processes
Verify shipment documents for accuracy
Assign shipments for correction
Ensure correct and accurate information transmitted in DHL Clearance