Customs House Brokerage Supervisor

AIT Worldwide Logistics•Palatine, IL

7d•Onsite

About The Position

The CHB Supervisor is responsible for analyzing associated customs documentation and policies for regulatory compliance. Review and enforce goods classifications and associated tariff codes. Report customs regulations violations to appropriate agencies. Service our clients and suppliers providing top-tier customer service. Supervise day-to-day customs brokerage operations and staff. Support transition and retention of customers.

Requirements

At least 5 years of brokerage experience
At least 1-2 years of supervisory experience
Customs Brokerage License Required
Well rounded knowledge of the HTSUS
Ability to multi-task and prioritize throughout the workday while remaining focused and organized
Demonstrated ability to be pro-active in thought and action
Effective interpersonal skills, including proven ability to listen, comprehend, effectively communicate clearly and concisely to obtain positive results
Ability to work independently and in a collaborative team environment
Willing to pitch in and help on last minute projects or assist team members
Excellent written, verbal, and interpersonal communication skills

Nice To Haves

A team player who works well with others – being respectful to our teammates is a Core Value
A strong work ethic with an appreciation for ownership, independence, accountability, and autonomy in your role
Growth mindset – being passionate about your craft, always looking for ways to improve yourself and the company, being open to change and doing things differently
Customer service focus – we serve a wide variety of customers, both internal and external, and building relationships is a part of our culture
Undergraduate Degree Preferred

Responsibilities

Adhere to, train, and advise team in areas of Customs Brokerage Regulations.
Monitor team performance against company standards and department goals; regular audit of shipment documents and accounting.
Monitor problem files and implement corrective action when needed.
Issue work instructions to team members to ensure timely and orderly file flow including release, billing, and auditing.
Document review and assessment of accuracy, verifying country of origin/export, IOR, terms of sale and value to ensure that compliance and federal regulation requirements are achieved.
Daily follow-up on documentation discrepancy issues which requires the ability to troubleshoot and communicate effectively, both verbally and in writing with customers and foreign origins.
Escalate any unresolved issues or risks before they materially impact AIT.
Remain informed on changes with CBP and other government agencies.
Ensure all team members are cross-trained and that each client has a primary and backup CSRs are assigned.
Create SOPs and transitioning new clients within the team.
Other duties and responsibilities will be assigned as business demands deem necessary.