Customs Brokerage Agent

Expeditors•Brisbane, CA

1d•$24 - $31•Onsite

About The Position

Ensure the proper and timely movement and clearance of freight, while providing exceptional customer service within the Customs Brokerage department. This role involves ensuring smooth and timely shipment process flow, accurate and timely data entry, tracking and tracing shipments, and providing proactive communication to internal and external customers. The agent will also be responsible for accurate and timely client billing, dispute resolution, understanding customer expectations to meet SOP and KPI requirements, and ensuring compliance with company policies and external regulations. Cross-training to support team coverage and professionally representing Expeditors to customers, service providers, and government agencies are also key aspects of this position.

Requirements

Knowledge and/or prior experience of industry specific qualifications
Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results
Pro-active, strong organizational skills
Good computer skills (Excel, Word, PowerPoint)
MUST BE LOCAL

Nice To Haves

Continually identify areas to improve efficiency
Embrace and adopt technology to optimize their ability to complete their work
Achieve standard of 52 hours training per year, including all mandatory trainings
Drive and develop customer relationship in order to exceed their expectations
Have a sense of urgency, be willing to help by offering solutions

Responsibilities

Ensure smooth and timely shipment process flow
Ensure accurate and timely data entry into our operational system based on defined metrics
Track and trace shipments
Provide proactive and clear communication to internal and external customers
Ensure accurate and timely client billing, including dispute resolution
Understand customer expectation to ensure all the elements of the SOP and KPI’s are met
Ensure compliance to company policies and external regulations
Complete cross training in order to support team coverage
Professionally represent Expeditors to our customers, service providers, and government agencies

Benefits

Paid Vacation (first year prorated based off month of hire then eligible for 15 days)
Holidays (10)
Flexible Days (2)
Paid Sick Time (accrual rate of 1 hour of sick time per 30 hours paid)
401(k) Retirement Savings Plan with employer match
Employee Stock Purchase Plan (ESPP)
Medical, Prescription Drug, Dental & Vision Coverage
Health Savings Account (HSA)
Life and Disability Insurance
Paid Parental Leave (additional eligibility criteria)
Dependent Care Flexible Spending Account (DC FSA)
Commuter Benefit
Employee Assistance Program (EAP)
Learning & Development Program
Educational Assistance and Reimbursement
May be eligible for bonus following first year of continuous employment in position.