Customs Brokerage Supervisor

Expeditors•San Diego, CA

1d•Onsite

About The Position

This role supports the customs brokerage manager in the smooth running of the department within the branch, focusing on the customs product in the marketplace. The position emphasizes Operational Excellence, Financial Excellence, Business Development, Employee Development, Customer Service, and Digitization, while adhering to company policy, procedures, and business code of conduct.

Requirements

Expeditors company policies and procedures knowledge
A good understanding of Expeditors’ products, services and systems
Strong market and competition knowledge
Good knowledge of customs brokerage process and system essential
Good knowledge of customs legislation, especially with regards to classification, valuation and origin
Understanding of border customs operations
Knowledge of air, road and ocean transport
Well rounded knowledge of the customs tariff and customs system
Working knowledge and experience of the customs regulations
Fluency in English and Spanish
Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results.
Good Microsoft Office skills (Excel, Word etc.)
Pro-active, strong organizational skills
Familiarity with digitization tools
Proven negotiation skills
The ability to troubleshoot and solve problems quickly and effectively
The ability to maintain a privileged relationships with the customs authorities
Role model of integrity and pride for all employees
Proven leadership attitude and background
Meet company standards of 52 hours training per year, including as needed management/leadership training
3-5 years of Customs Brokerage experience (preferred)
Licensed Customs Broker (preferred)

Nice To Haves

Hazardous Materials certification

Responsibilities

Monitor compliance at all times to regulations, including internal policies and procedures (OPS) and external government regulations or customer policies/requirements.
Understand department process flow and identify areas for improved efficiency.
Ensure all customers standard operating procedures are followed as per the SOP.
Ensure all Customs Authorizations are accurate.
Monitor team workboards and workloads.
Ensure all documentation is present for archiving purposes.
Allocate workloads within the team to ensure smooth operations during peak activity or staff absence.
Meet with local customs to discuss performance, delays, red-channels, customs developments and plans.
Promote compliance by diligently following all company policies and regulations and acting as a role model of integrity and pride.
Proactively communicate with the team to ensure continuous awareness and understanding of policies and regulations.
Maintain a positive relationship with the Trade Compliance Manager and support all compliance efforts and trainings.
Follow up the customs guarantee for various operations.
Follow up refunds with customs authorities.
Review, delegate, and chase the AR report.
Ensure every account has a credit limit and check for credit extension when needed.
Review Department P&L and identify areas lacking profitability.
Support the manager and/or sales department with new business transition, reporting sales and retention activities in CRM, and assisting with brokerage business setup and/or quotes.
Identify, develop, and mentor your No. 2 with the manager.
Ensure team meets company standards of 52 hours training per year per employee.
Ensure new hires complete company’s mandatory training within the first 6 months.
Participate in quarterly one-on-ones and annual performance reviews with all employees.
Ensure all staff and positions have job descriptions, communicate clear expectations, and are working with structured development plans.
Contribute to effective weekly department meetings with the team.
Review department goals and business plan periodically with the team.
Proactively promote the company’s 10 cultural attributes.
Prioritize the customer experience.
Communicate regularly with customers and maintain good working relationships.
Handle escalation requests from agents.
Ensure all communication with customers is professional and sets an example for the team.
Foster the 6 Key Elements of Customer Service within the team.
Navigate difficult conversations with customers and reach a resolution.
Support customers throughout the department and step in to support other teams as needed.
Focus on continued process improvement and efficiencies.
Promote and utilize productivity tools.
Be open to implementing new system changes and enhancements with your team.
Be involved with onboarding and suggesting system/process improvements.
Set the tone of the digitization environment within your team.
Pull and customize reporting for customers.