Customs Brokerage Representative III (Mon-Fri; 8am-4:30pm EST) REMOTE - MUST BE LOCAL (Open)

UPS Supply Chain Solutions

3d•Remote

About The Position

The Customs Brokerage Representative III performs advanced customs brokerage functions to facilitate timely and compliant clearance of imported shipments. The role reviews and audits import documentation, classifies merchandise using the Harmonized Tariff Schedule (HTS), supports Participating Government Agency (PGA) requirements, and ensures compliance with U.S. Customs and other government regulations. It uses analytical, problem-solving, and communication skills to resolve documentation discrepancies, support customers, and maintain operational excellence throughout the customs clearance process. The position is remote but requires the employee to be located within 50 miles of Aiken, South Carolina. The schedule is Monday through Friday, 8:00 a.m.–4:30 p.m. Eastern Time, with weekend and holiday coverage on a rotational basis as operational and account needs require.

Requirements

High school diploma, GED, or international equivalent.
Knowledge of customs operations, customs laws and regulations, and government agency requirements.
Basic understanding of the Harmonized Tariff Schedule (HTS) classification system.
Proficiency in Microsoft Office Suite, including Outlook, Excel, Word, PowerPoint, and Teams.
Accurate and efficient data entry skills.
Strong analytical, organizational, and problem-solving abilities.
Excellent verbal and written communication skills.
Ability to manage multiple priorities and meet time-sensitive deadlines.
Must be located within 50 miles of Aiken, South Carolina.
Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer.

Nice To Haves

At least 1 year of experience working for a Customs Broker or within a customs import brokerage environment.
U.S. Customs Broker License (LCB).
Experience working with customs brokerage software and import documentation systems.
Experience reviewing commercial invoices, packing lists, and other import documentation.

Responsibilities

Prepare and submit customs entries accurately and in a timely manner.
Monitor and follow up on the customs clearance process for all assigned entries.
Review, audit, and validate commercial documentation for compliance with customs regulations and customer requirements.
Classify merchandise using the Harmonized Tariff Schedule (HTS) to support accurate duty assessment and regulatory compliance.
Coordinate freight movement and delivery to designated locations.
Communicate documentation discrepancies and clearance issues to customers, supervisors, carriers, and other stakeholders.
Interface with international and domestic carriers, overseas offices, importers, and government agencies to facilitate shipment processing.
Resolve finance, billing, and accounting reconciliation issues related to customs transactions.
Maintain accurate documentation and scan records into company imaging systems while meeting established deadlines.
Prepare reports, presentations, and analyses using various software applications and databases.
Research, troubleshoot, and resolve entry processing and documentation issues.
Communicate effectively with customers and foreign origins through verbal and written correspondence.
Establish and maintain positive customer relationships while providing a high level of service.
Conduct internal audits and provide findings and recommendations to management.
Support weekend and holiday coverage on a rotational basis as required by operational and account needs.
Perform general customs brokerage, administrative, and data entry functions as assigned.