Customs Brokerage Entry Agent

Hellmann•Chicago, IL

2d•Onsite

About The Position

The Customs Brokerage Entry Agent is responsible for working in our Customs Brokerage Department to process import shipments and customs brokerage for our customers. Hellmann Worldwide Logistics ESSENTIAL DUTIES AND RESPONSIBILITIES: Performs all functions required by the brokerage department to service the client. Performs functions including troubleshooting and problem-solving to provide exceptional customer service. Performs daily follow up on all open issues with the client, carrier, forwarder, CBP, or PGA to resolve any delays in entry processing. Manages all aspects of the entry process from receipt of documents or data to delivery, billing and scanning. Audits commercial documents for accuracy, and verifies description, value, term of sale, country of origin, classification, and all areas required by CBP and any and all PGA’s. Enters all required data accurately into Hellmann’s brokerage system to complete the entry and achieve full release with CBP and PGA. Coordinates with the origin station, supplier or third party to process the Importer Security Filing (ISF) on behalf the importer. Performs other duties as assigned. SUPERVISORY RESPONSIBILITIES This position does not supervise any direct reports.

Requirements

Associate’s Degree (A.A.) from a two-year college or equivalent combination of education and work experience will be considered in lieu of educational requirement
High School Diploma or GED
One to three years of previous experience in freight forwarding industry preferred
Completion of any industry related course is an asset
Organization skills
Time management and prioritization
Customer-focused
Adaptable / flexible to high-pressured environment
Interpersonal skills
Proficient in Microsoft Office Suite (Word, Excel, PowerPoint), Email, and Internet
Proficient written and verbal communication skills in English
Ability to calculate figures and amounts such as freight rates, discounts, and other percentages

Nice To Haves

Proficient in world geography, shipping documentation, and Incoterms preferred

Responsibilities

Performs all functions required by the brokerage department to service the client
Performs functions including troubleshooting and problem-solving to provide exceptional customer service
Performs daily follow up on all open issues with the client, carrier, forwarder, CBP, or PGA to resolve any delays in entry processing
Manages all aspects of the entry process from receipt of documents or data to delivery, billing and scanning
Audits commercial documents for accuracy, and verifies description, value, term of sale, country of origin, classification, and all areas required by CBP and any and all PGA’s
Enters all required data accurately into Hellmann’s brokerage system to complete the entry and achieve full release with CBP and PGA
Coordinates with the origin station, supplier or third party to process the Importer Security Filing (ISF) on behalf the importer
Performs other duties as assigned