Agent de douanes / Customs Agent

CMA CGM•Brampton, ON

8d•Onsite

About The Position

CEVA Logistics is a global leader in logistics, operating over 1,500 facilities across more than 170 countries. The company provides a full spectrum of services including contract logistics, freight forwarding, transportation, and distribution management, alongside supply chain support, logistics consultation, industry-specific customization, global freight management, and system implementation. CEVA's culture is built on Boldness, Imagination, Exemplary, and Excellence, fostering a diverse and inclusive workplace with 110,000 team members who are encouraged to create a safe and supportive environment. The role of a Customs Agent involves clearing client shipments, ensuring merchandise delivery, and responding to client inquiries regarding customs clearance and follow-up.

Requirements

For all levels an attestation in collegiate studies or diploma in professional studies or equivalent and experience in customs clearance is required.
Level 3: More than 5 years’ experience in customs clearance.
Basic knowledge of Microsoft Office (Word, Excel, Outlook).
Fluency in French and English both orally and written, because this position serves clients and communicates with suppliers outside Quebec; ability to communicate clearly.
Ability to manage stress; attention to detail; excellent interpersonal skills and customer service.

Responsibilities

Preparation, customs clearance, and classification of air, ocean, and ground shipments.
Ensure costs related to the file are indicated on the billing document.
Ensure the delivery of merchandise.
Comply with the laws and regulations of the different governments and the ISO standards set out by the company.
Resource person for clients regarding customs procedures.
Communicate with different stakeholders in an effort to offer superior service.
Present innovative solutions to clients.
Communicate, without delay, pertinent information and issues to the immediate supervisor.
Other duties as assigned by the immediate supervisor.