Customs Account Analyst, Junior

Buckland • Laredo, TX

4d • Hybrid

About The Position

Our Vision Buckland customers trust us to simplify the complex world of Customs and Logistics by bringing together innovative and customer focused people, processes, and technology. In doing so, we strive to drive the success of all Customers and Stakeholders. The Role This position is responsible for receiving, reviewing, and entering customs documents. In this role you will be processing shipments using standard operating procedures. May obtain additional information or seek guidance from more senior team members.

Requirements

• High School diploma or equivalent.
• Minimum 1 year of experience in similar role.
• Basic MS Office knowledge.
• Basic knowledge of the LVS program (CND Only).
• Strong attention to detail and ability to handle multiple tasks.

Nice To Haves

• Preferred experience with customs brokerage software.
• Customs/Logistics industry related experience preferable.

Responsibilities

• To provide the highest level of customer service to clients, vendors, and service providers.
• Prepare customs and internal documents accurately with guidance when necessary.
• Handling client queries in a prompt, efficient and professional manner.
• Contact clients or other brokers to request additional documents or information if needed.
• Respond to calls and questions from internal and external sources.
• Trace shipments and set up pre-arrivals at Customs.
• Proper escalation and reporting of any issues or delays to Team Leader.
• Perform other responsibilities as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED