Customer Vehicle Service Agent (Summer Seasonal Norfolk Airport)

SIXT • Norfolk, VA

2d • Onsite

About The Position

As a Customer Vehicle Service Agent at SIXT, you’ll play a vital role in delivering exceptional customer experiences for clients from around the globe. Your responsibilities will include meticulously documenting vehicle conditions, perform thorough cleaning and maintenance, and identify any damage. Look forward to numerous development opportunities with an hourly rate of $19.50.

Requirements

• High school diploma or GED.
• At least 1 year of experience in vehicle service or a related field.
• Strong verbal communication abilities, allowing you to interact effectively with customers, coworkers, and management, ensuring a smooth and pleasant experience for all.
• Ability to discreetly check vehicles for any damage, verify fuel levels, and accurately document findings, maintaining the quality and safety of the fleet.
• At least 18 years old.
• Hold a valid driver’s license with a clean driving record.
• Authorized to work in the United States without requiring sponsorship.
• Can work 40 hours per week, including day or evening shifts.
• Comfortable working outdoors in all types of weather conditions.
• Physically able to move in and out of vehicles throughout your shift.
• Willing to wear a company uniform.

Nice To Haves

• Experience in car rental, automotive maintenance, or dealership services is preferred.
• Speaking other languages is a plus.

Responsibilities

• Ensure every vehicle is spotless and rental-ready by cleaning, polishing, and performing basic maintenance checks, from fluid levels to tire pressure, ensuring a premium customer experience.
• Inspect incoming vehicles for damage, manage service alerts, and coordinate with the team to address any maintenance needs, keeping the fleet in top condition.
• Keep the lot organized for smooth traffic flow, tagging vehicles for maintenance, and ensuring cars are moved to the proper locations efficiently.
• Assist customers with a friendly welcome, check vehicles for belongings, and handle questions about returns, charges, or additional services, providing clear and accurate information.
• Shuttle cars between locations, dealerships, and car washes, making sure vehicles are always where they need to be and ready for the next rental.

Benefits

• Paid Time Off
• Sick leave
• Time and a half for working on public holidays
• Employee Assistance Program
• Employee-only rental rates
• Family rental options
• Exclusive discounts for employees
• Uniform
• Weekly dry cleaning for uniform

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED