Seasonal Customer Service Agent – O’Hare Airport
About The Position
The National/Alamo brand of Enterprise Mobility has an exciting opportunity for a Customer Service Agent. The Customer Service Agent will provide superior, friendly, efficient service during all aspects of the rental car process as it applies to this position. This position pays $19.50 / hour. Employees in this position are eligible to earn additional incentive compensation up to $1,000 / month. This is a seasonal position. The seasonal window starts May 2026 and cannot exceed 180 days. A seasonal employee must experience a 13 consecutive weeks break in service at the end of the season prior to applying again as a seasonal or a regular employee. This position is located at O'Hare International Airport (ORD)- O’Hare Multi Modal Facility at 10255 W. Zemke Blvd, Chicago, IL 60666.
Requirements
- Must be at least 18 years of age
- Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.
- Must have a high school diploma or a GED
- Must have a valid driver's license with no more than 1 moving violation on driving record in the last 3 years
- Must live within 30 minutes of O'Hare Airport
Responsibilities
- Meet and greet customers in a professional, friendly, and timely manner
- Provide superior, efficient customer service by understanding and communicating rental terms and conditions, vehicle features and other services
- Use Company approved sales and service techniques to determine customer needs and offer optional protection products, upgrades, fuel options and other additional equipment
- Offer additional customer assistance by offering directions, maps, local area information, and appropriate service information
- Answer incoming calls for reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, and other vendors
- Place outgoing calls for callback management, and miscellaneous calls as assigned
- Assist to assess condition of rental upon return
- Notify Management of any known customer problems
- Notify Management of any known vehicle problems and any required vehicle maintenance
- Continuously build knowledge and skills, pursue on the job training and development opportunities and any company sponsored classroom training
- Perform miscellaneous and backup duties job-related duties as assigned
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What This Job Offers
Career Level
Entry Level
Education Level
High school or GED
