Seasonal Customer Service Agent - Anchorage Airport

Enterprise Holdings•Anchorage, AK

1d•Onsite

About The Position

Enterprise Mobility operates the Enterprise Rent-A-Car, National Car Rental, and Alamo car rental brands and is recognized as one of the top places to work. It is the largest and fastest-growing privately owned automotive rental and leasing company in North America. The company is hiring for a Customer Service Agent for the National/Alamo brand. This role involves providing superior, friendly, and efficient service throughout all aspects of the rental car process. This is a seasonal position located at the Anchorage, Alaska Airport (ANC).

Requirements

Must be at least 18 years old
Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.
High School Diploma or G.E.D. required
Must have a minimum of 2 years of customer service or sales experience in retail, guest services, or administrative support
Must have a valid driver's license with no more than 2 moving violations and/or at-fault accidents on driving record within the past 3 years, and no drug or alcohol related convictions on driving record within the past 5 years (DUI/DWI)
This a seasonal position and you may work up to a maximum of 6 months (180 days) during the defined season and must experience a 13 consecutive week break in service before being re-hired

Responsibilities

Greets and answers customer questions and provides assistance based on each customer’s needs and requests, by brand.
Identifies and attends to the customer by name, verifies rental agreement and reservation.
Ensures a pleasant, smooth and efficient handling of the rental for each customer by assisting in the exchange and return vehicle processes.
Works on behalf of the customer and the company to resolve issues in a fair and equitable manner to ensure continued customer loyalty.
Makes eye contact and greets all customers; thanks each customer at the conclusion of their transaction.
Provides all customers with undivided attention while assisting them.
Prepares all rental and return documents accurately and completely.
Offers all customers assistance with directions, maps, local area information and appropriate service information.
Reviews rental parameters with all customers to ensure a complete understanding of our rates and service charges.
Ensures that the return date and time on the rental agreement is accurate.
Reviews all charges at the time of vehicle return.
Prepares the Rental Agreement Folder with all required information.