Customer Value Architect - USA (Denver)

Neara • Denver, CO

23h • Hybrid

About The Position

Neara is creating a reality where power grids can be stress-tested against extreme weather using advanced machine learning to create engineering-grade, physics-enabled digital twins. This helps asset owners understand challenges and implement viable solutions across millions of kilometers of infrastructure, empowering utilities to pinpoint risks, optimize investments, and build a resilient global energy future. The team utilizes AI and machine learning for data classification and complex scenario analysis, fostering a culture where innovation thrives. Neara is hiring a Customer Value Architect to drive the adoption, value definition and validation, and broader adoption of the Neara platform with its highest value customers. This role requires strong technical curiosity, enjoyment of customer engagement, and the ability to translate Neara solutions into quantifiable ROI. The position demands proficiency in the industries Neara serves, its solutions, and the value they create for customers.

Requirements

• Significant experience with enterprise account engagement, strategy and client management, ideally within a large consulting organization.
• Familiarity with enterprise software platforms and deployments.
• Experience in software engineering or other relevant technical experience.
• Experience in developing tangible customer value and ROI frameworks that map to client strategic and business priorities.
• Strong communication skills, you can explain complex topics clearly.
• Strong critical thinking capabilities, you can translate back from customer outcomes to technical solutions.
• Strong external stakeholder engagement skills, including the ability to build trusted relationships.
• A proactive problem-solver who enjoys finding creative solutions to solve customer pain points or enable commercial opportunities.
• Skilled in programming, data integration, and utilizing tools like macros and various software languages to create tailored solutions

Nice To Haves

• Experience within infrastructure, and specifically the energy sector, is a plus but not essential.

Responsibilities

• Develop a strong understanding of, and proficiency with, the Neara software platform in order to translate its functionality and value to customers.
• Work directly and closely with customers, including meaningful time on-site with customers to drive and embed the use of the Neara platform by customers, including enabling the customer’s ability to proficiently use the platform to ensure customer ease of adoption and use throughout their organisation.
• Ensure that Neara solutions adopted by customers are being delivered as contractually scoped and are delivering on identified business outcomes.
• Develop a deep understanding of customer strategic imperatives and business goals in order to provide clear guidance on where Neara solutions can enable or enhance.
• Serve as a trusted commercial and technical advisor to customers, ensuring Neara solutions are fully embedded within their business, including with respect to workflow or change management requirements that sit outside the core Neara scope.
• Collaborate with customers to define and deliver business cases and related ROI metrics, in support of the value delivered by Neara solutions, including established cadences around internal reporting and value delivery reviews.
• Identify opportunities for customers to expand their use and adoption of the Neara platform into other solutions through the identification of additional business drivers or pain points that Neara can help solve.
• Identify and actively engage a broad stakeholder audience within customers to ensure close and trusted relationships, built on credibility, authenticity and transparency.
• Collaborate closely with Neara Sales and Deployment teams to drive customer happiness, platform adoption, growth, and consistent and measurable adoption and value demonstration frameworks.
• Design and deliver focused training sessions and workshops aligned with customer goals and workflows
• Identify emerging client needs and strategic opportunities, and work closely with Neara Sales and Deployment teams to inform customer account strategies and growth opportunities.

Benefits

• Competitive salary + ESOP.
• Significant career development and growth opportunities.
• Highly meritocratic, non-bureaucratic, and low ego work culture.
• The opportunity to work on complex, meaningful products and real-world problems.
• The opportunity to play a direct, critical role in the trajectory of a high-growth company.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed