Customer Vacation Specialist

Hilton Grand Vacations • Orlando, FL

5d

About The Position

Join a team that brings future vacation dreams to life. The Customer Vacation Specialist contacts guests who have purchased pre-paid vacation packages and assists them in making their travel arrangements. You will use sales strategies to provide recommendations that meet guests' expectations and apply innovative problem-solving skills to give advice and enhance the guest experience. This role is perfect for someone who is passionate about sales, customer engagement, and delivering exceptional service while working in a fast-paced, high-energy environment.

Requirements

• Passionate about travel, sales, and delivering unforgettable customer experiences.
• Passionate about sales, customer engagement, and delivering exceptional service.
• Ability to work in a fast-paced, high-energy environment.
• Ability to work Monday-Friday and one Saturday per month.
• AM Shift: 9:00 AM – 5:00 PM
• MID Shift: 11:00 AM – 7:00 PM
• PM Shift: 1:30 PM – 9:30 PM

Responsibilities

• Contact guests who have purchased pre-paid vacation packages.
• Assist guests in making their travel arrangements.
• Use sales strategies to provide recommendations that meet guests' expectations.
• Apply innovative problem-solving skills to give advice and enhance the guest experience.

Benefits

• Competitive base pay + monthly performance incentives
• Medical, dental, and vision insurance
• Paid time off and holidays
• 401(k) with company match
• Exclusive employee travel discounts
• Career growth and advancement opportunities
• Ongoing coaching, support, and development
• Positive, team-oriented culture with recognition programs

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed