Customer Trust

Mimica•New York, NY

11d•Remote

About The Position

Mimica is an AI-powered process intelligence platform that analyzes team workflows and generates AI agents to help organizations improve efficiency. The company is scaling its platform, which is used by Fortune 500 companies, and has raised $26 million in Series B financing. The Customer Trust Specialist will join Mimica’s InfoSec team and serve as the customer-facing security point of contact, including as the primary first responder when InfoSec support is needed for commercial opportunities. The role is suited to a technical professional moving into a client-facing position and partnering closely with Sales. The specialist will develop security documentation, respond to enterprise customer requests, and help clients and prospects understand and trust Mimica’s security practices. This is a fully remote role for someone based in the United States or Canada. The team is remote-first and globally distributed.

Requirements

At least 3 years of relevant experience in a product company, enterprise-level startup, or outsourced security firm in similar roles.
Strong foundational technical background, especially in cloud technologies.
Excellent stakeholder management abilities.
Clear and concise communication skills, including the ability to explain complex technical concepts and design decisions to diverse audiences.
Adaptability and collaboration skills, including working with others to align and implement plans.

Nice To Haves

Experience as a Security Analyst or a track record of building and managing compliance programs and certifications.
Previous experience as a Sales Engineer or Solutions Engineer.
A blended background combining business audit or compliance experience with technical certifications.
Relevant industry security certifications.

Responsibilities

Act as the first responder and security subject matter expert on calls with customers and prospects, discussing Mimica’s security posture and architecture.
Partner with Sales, Solutions, and Deal Desk teams to respond to security requests, address technical objections, and help accelerate deal cycles.
Build and manage customer-facing security documentation, including a public-facing Trust Center, and map internal controls to industry frameworks.
Lead responses to complex customer security questionnaires, such as SIG and CAIQ, RFPs, and vendor risk assessments.
Proactively manage workload and switch between technical tasks and external client interactions.

Benefits

Generous compensation and stock options, aligned with the company’s internal framework, market data, and individual skills.
Fully remote work, work from company hubs, or a mix.
Company-issued laptop, remote setup stipend, and co-working budget.
Flexible schedules and location.
Ample paid time off in addition to local public holidays.
Enhanced parental leave.
Health and retirement benefits.
Annual learning and development budget.
Annual workaways and regular virtual and in-person socials.
Opportunity to contribute to projects shaping the future of work. Some benefits may vary depending on location and role.