Customer Transformation Manager – Government and Public Sector

Pwc UK•London, ON

3d•Hybrid

About The Position

Our Customer Led Transformation (CLT) team within Government & Public Services (GPS) helps public bodies design and deliver modern, citizen-focused digital services. We work with a diverse range of public sector clients across all sectors to transform customer experience, drive efficiency, and improve public outcomes through data-driven and technology-enabled solutions. Our team is growing and we are looking to recruit people who are passionate about improving public sector customer experience through service redesign, operating model transformation and deployment of new technologies. You will bring proven consulting experience and impactful customer experience improvement credentials.

Requirements

Experience working with public sector organisations (e.g. local government, health, transport, central government) or in consultancy supporting public sector clients.
Core consulting skills and a proven track record of delivering transformation, cost savings, or procurement improvements.
You’ll also be able to show how your work has delivered real, measurable benefits – both financial and non-financial – for your clients or organisation.
Strong problem-solving and analytical skills, with experience turning data into insight.
Excellent communication, negotiation and influencing skills, including presenting to senior stakeholders and conducting commercial negotiations with suppliers.
Familiarity with digital tools, data analytics, or emerging technologies like generative AI.
Willingness to travel as needed to support clients on the ground.

Responsibilities

Customer operating model design and implementation for public sector organisations
Designing and implementing technology solutions, with multi-disciplinary teams, for public sector organisations
Driving pace and quality through robust agile delivery methods
Working with teams that include our clients, UK colleagues and offshore delivery teams
Working with technology alliance partners to bring the best solutions to clients and their maximising return on investment
Taking ownership of deliverables and commercial decision-making throughout projects
Working as part of the CLT team to deliver transformation programmes to our clients across the country.
Establish effective working relationships directly with clients
Contribute to the development of your own and team's technical acumen
Keep up to date with local and national business and economic issues
Be actively involved in business development activities to help identify and research opportunities on new/existing clients