Customer Training Manager

Eolas Inc.•Orlando, FL

6h•$65,000 - $80,000•Remote

About The Position

Eolas is hiring a Customer Training Manager to own and scale customer education across its Assess and Protect risk management platforms. The role leads customer training and develops repeatable learning tools and processes to help new properties get up and running quickly as the customer base grows. The manager works closely with Customer Onboarding, Customer Success, and Product, and reports directly to the President. This is an individual contributor role with autonomy to shape training operations and improve the customer learning experience. The position delivers live virtual training, group workshops, and individualized instruction; coordinates training with property launches; builds learning resources and self-service experiences; tracks training readiness and feedback; and supports customer inquiries and troubleshooting as capacity allows. It also represents Eolas at industry conferences and events. The role is remote and candidates must be located in Florida or Georgia. Occasional travel for team gatherings and industry events is required. Professional fluency in English and Spanish is highly preferred, though exceptional candidates who do not speak Spanish are also encouraged to apply. Applications must include a LinkedIn profile link.

Requirements

At least 5 years of relevant experience in customer training, education, customer success, or a related customer-facing role, with demonstrated experience delivering effective training.
Exceptional training and communication skills, including the ability to engage audiences and make technical concepts accessible to people with different roles and experience levels.
Strong interpersonal skills and the ability to build trust quickly and help customers feel comfortable asking questions.
Outstanding organization and follow-through; ability to manage multiple customers, competing priorities, and changing schedules while communicating proactively and completing tasks.
Experience creating learning resources such as training materials, presentations, videos, or self-service resources.
Technical curiosity and adaptability, including the ability to learn new software quickly and use AI and digital tools effectively.
Proactive, solutions-oriented approach, with initiative to identify gaps and improve processes.
Collaborative, self-directed working style, including ownership, open communication, receptiveness to feedback, and willingness to help the team.
Willingness to travel occasionally for team gatherings and industry events.
Must be located in Florida or Georgia.
Include a link to a LinkedIn profile with the application; applications without a profile link will not be considered.

Nice To Haves

Professional fluency in English and Spanish, including the ability to deliver training and support customers in both languages (highly preferred).
Familiarity with Intercom, especially help articles, product tours, and surveys.
Experience in multifamily property management, particularly in onsite operations, customer training, or property technology.

Responsibilities

Develop and deliver engaging 101 and 201 training programs for Assess and Protect, tailored to customer roles, technical abilities, and experience levels.
Lead live virtual training, group workshops, and individualized instruction to help customers use the platform in their day-to-day work.
Coordinate training with Customer Onboarding and property launches, track customer readiness, and support smooth, timely implementations.
Manage training requests, schedules, customer questions, and follow-ups across multiple properties; communicate proactively and meet commitments.
Design repeatable training processes to support a growing number of properties and users efficiently.
Build and maintain help articles, product tours, in-app guidance, and customer surveys using Intercom.
Create instructional videos, presentations, and written resources using Vimeo, Keynote, SharePoint, and Confluence, keeping materials accurate, accessible, and easy to use.
Use AI-powered tools to create, update, and personalize training content, including narrated tutorials, interactive resources, and customer-specific learning materials.
Identify opportunities to automate repetitive training activities and expand self-service learning while maintaining a personal, helpful customer experience.
Track training participation, completion, customer readiness, and feedback using Intercom, Excel, and available customer data.
Identify recurring questions and knowledge gaps and use insights to improve training effectiveness and customer confidence.
Partner with Customer Success and Product to incorporate customer feedback and new platform capabilities into training resources.
Support customer inquiries and troubleshooting when training demand allows, and gather feedback through surveys, outreach, and individual conversations.
Keep internal teams informed and equipped to demonstrate the platform as it evolves.
Represent Eolas at NAA/NMHC industry conferences and events, connecting with customers, supporting product demonstrations, and engaging with prospective clients.