Customer Success Manager in Training

Stevens Transport•Springdale, AR

21h•Onsite

About The Position

The Customer Success Manager in Training is a developmental position designed to build the operational, customer relationship, and account leadership skills needed to grow into a Customer Success Manager role at Stevens Transport. The program combines structured learning with hands-on experience. The employee learns how Stevens manages customer relationships, service expectations, daily transportation activity, account performance, and issue resolution while working alongside experienced leaders and cross-functional teams. As knowledge and proficiency grow, the employee takes on increasing ownership of customer communication, reporting, problem resolution, and account-management responsibilities. This role is based on-site at the Dallas, Texas / Stevens HQ location and requires regular, full-time attendance in the office. Remote and hybrid work arrangements are not available.

Requirements

Strong interest in developing a career in customer success, account management, transportation, or logistics.
Customer-focused mindset and willingness to learn transportation operations and account-management practices.
Strong written and verbal communication skills.
Ability to learn quickly, apply coaching, and respond constructively to feedback.
Strong organization, attention to detail, and ability to prioritize multiple responsibilities in a fast-paced environment.
Demonstrated problem-solving ability and sound professional judgment.
Ability to collaborate effectively with multiple departments and stakeholders.
High school diploma or equivalent.

Nice To Haves

Experience in transportation, logistics, customer service, account management, operations, or a related environment.
Experience working directly with customers or supporting business accounts.
Familiarity with key performance indicators, reporting, or operational performance metrics.
Bachelor's degree in Business, Supply Chain, Logistics, Communications, or a related field.

Responsibilities

Complete hands-on training in Stevens Transport operations, customer service standards, and account-management practices.
Learn customer-specific requirements, service expectations, business needs, and operating processes.
Shadow experienced Customer Success leaders and progressively assume responsibility for customer communication and account activities.
Serve as a developing liaison between customers and internal Operations, Sales, and support teams.
Monitor daily account activity, identify potential service risks, and help coordinate solutions before issues affect the customer.
Research service exceptions and communicate timely, accurate updates to customers and internal stakeholders.
Track customer and operational key performance indicators and use performance data to identify trends and priorities.
Prepare customer reports, performance updates, and account communications.
Participate in customer meetings and internal account reviews while building presentation and relationship-management skills.
Learn escalation procedures and effective methods for communicating time-sensitive customer issues.
Develop sound judgment in balancing customer expectations, operational capabilities, and business objectives.
Take on progressively greater responsibility for customer accounts based on demonstrated knowledge, performance, and readiness.