Customer Training Lead

Higharc•Remote, Remote

7d•Remote

About The Position

Higharc is seeking a hands-on Customer Training Lead to own our interactive customer training across virtual and in-person formats. As we invest more heavily in customer enablement, this role will report to the Director of Training and Support and work closely with our Training Content Lead and internal subject matter experts to make sure every customer gets the most out of the Higharc platform. You'll be the face of training for our customers, whether that's leading a hands-on session at a builder's office or running a virtual walkthrough for a distributed team. You'll work closely with our Training Content Lead to shape materials, and with Product, Customer Success, and Implementation to make sure what you're teaching reflects where the platform actually is today. This role sits close to the customer relationship. You'll read the room in real time, adjust when something isn't landing, and follow up to make sure it actually sticks. Expect meaningful travel — up to 50% of the time to customer locations across the continental US.

Requirements

4+ years of direct customer training experience for a highly technical enterprise software solution
Modeling or BIM software experience is a strong plus
A high EQ and strong communication skills, interpersonal, written, and verbal
Proven experience delivering both in-person and virtual training in a classroom-style setting
Comfort traveling up to 50% of the time to customer locations across the US
A strong ability to customize training materials for different customers and audiences
An adaptable, resourceful approach and a genuine passion for helping others learn
A proactive, detail-oriented approach to problem-solving

Nice To Haves

Familiarity with using AI tools to streamline content creation and enhance training materials

Responsibilities

Deliver in-person training at customer facilities that's hands-on and genuinely engaging, traveling up to 50% of the time to US-based locations
Lead virtual training sessions for remote customers, adapting your delivery to keep it effective and engaging in a digital format
Identify training needs and partner with the Training Content Lead to customize materials for individual customers
Stay current with Product, Customer Success, and Implementation so training always reflects the latest platform capabilities
Monitor customer progress during sessions, adjust on the fly, and provide follow-up guidance to reinforce what was taught
Gather feedback after every session and use it to keep sharpening your training approach