Epic Training Lead

Chartis

3d•$80 - $95•Remote

About The Position

We are Chartis, and we believe in better. We work with more than 1,900 organizations annually to develop and activate transformative strategies, operating models, and organizational enterprises that make US healthcare more affordable, accessible, safe, and human. With more than 1,450 professionals, we help providers, payers, technology innovators, retail companies, and investors create and embrace solutions that tangibly and materially reshape healthcare for the better. Our family of brands—Chartis, Jarrard, Greeley, and HealthScape Advisors—is 100% focused on healthcare and each has a longstanding commitment to helping transform healthcare in big and small ways. Believe in better. Chartis has offices in Boston, Chicago, New York, Washington D.C., and Nashville. This is a contract role through June 2027. Epic Training Lead – Epic-to-Epic Deployment This is a contract that is over a year long. Position Overview We are seeking an experienced Epic Training Lead to lead all training activities for a large-scale Epic-to-Epic migration supporting the integration of Lancaster General Health into the Penn Medicine Epic environment. This individual will develop and execute the overall training strategy for a complex enterprise deployment, ensuring clinicians, operational staff, and leadership are fully prepared for a successful go-live. The ideal candidate has extensive experience leading training for Epic implementations, Epic-to-Epic conversions, or major Epic deployments within large Academic Medical Centers (AMCs). This role requires expertise in adult learning, change management, curriculum development, training logistics, and the use of innovative learning technologies, including adaptive learning platforms and AI-driven knowledge management solutions.

Requirements

Extensive experience leading training for Epic implementations, Epic-to-Epic conversions, or major Epic deployments within large Academic Medical Centers (AMCs).
Expertise in adult learning.
Expertise in change management.
Expertise in curriculum development.
Expertise in training logistics.
Expertise in the use of innovative learning technologies, including adaptive learning platforms and AI-driven knowledge management solutions.

Responsibilities

Lead the overall training strategy for a large-scale Epic-to-Epic deployment and enterprise go-live.
Develop a comprehensive training plan aligned with project milestones, operational readiness, and go-live timelines.
Evaluate and implement modern learning solutions, including adaptive learning platforms, AI-enabled knowledge centers, digital learning tools, and self-service education resources.
Partner with executive leadership, clinical informatics, operational leaders, IT, and project management teams to ensure training aligns with organizational goals and workflow changes.
Design role-based training curricula for physicians, nurses, ancillary departments, revenue cycle, and administrative staff.
Oversee curriculum development, eLearning content, classroom instruction, virtual training, simulations, practice environments, and training documentation.
Lead the Principal Trainer team and coordinate Credentialed Trainers, Super Users, and departmental training leads.
Develop training governance, communication plans, competency validation processes, and readiness metrics.
Monitor learner adoption through dashboards, assessments, completion tracking, and performance analytics.
Coordinate dress rehearsals, integrated workflow simulations, and go-live readiness activities.
Develop post-go-live optimization, refresher training, and continuous education strategies.
Collaborate with change management teams to support user adoption and organizational readiness.
Identify training risks, develop mitigation plans, and provide executive-level status reporting throughout the deployment.