Customer Training and Program Coordinator
About The Position
Customer Training & Program Coordinator - Mission Support Operations At Teledyne FLIR Defense, our technologies help support critical missions for defence, public safety, and emergency response teams around the world. We're looking for a highly organised coordinator who thrives on bringing people, resources, and logistics together to create exceptional customer experiences. In this visible, fast-paced role, you'll serve as the central hub for customer training, product demonstrations, trade shows, and customer visits. You'll work across multiple teams to ensure engagements are delivered seamlessly while providing valuable operational insight through reporting, planning, and process improvement.
Requirements
- Excellent organisation, prioritisation, communication, and problem-solving skills
- Ability to manage multiple activities simultaneously in a customer-focused environment
- Strong attention to detail and ability to handle confidential information
- Experience working across cross-functional teams and coordinating complex schedules
- 3+ years of experience in administration, operations coordination, event management, training support, or customer-facing roles
- Proficiency with Microsoft Office, Outlook, Teams, and collaboration platforms
- Eligible to be certified to examine, possess, and transfer items under the Canadian Controlled Goods Program and legally authorised to work in Canada.
Nice To Haves
- Experience with CRM systems, Confluence, or JIRA
- Experience supporting Health & Safety, compliance, or governance programmes
Responsibilities
- Coordinate and schedule customer training, product demonstrations, trade shows, customer visits, and operational engagements
- Manage resource planning and staff capacity across customer-facing activities
- Act as the primary liaison between customers and internal teams including Sales, Business Development, Program Management, Engineering, and Field Service
- Proactively resolve scheduling conflicts, resource constraints, and logistical challenges
- Lead post-event activities including customer sign-off, training certificates, surveys, and trip report administration
- Partner with Finance to support accurate event tracking and revenue recognition
- Track operational metrics and develop dashboards that provide visibility into demand, utilisation, and scheduling efficiency
- Lead site Health & Safety programmes, compliance activities, and related training initiatives
- Support ethics and governance activities, compliance communications, and record management
- Oversee office operations, visitor management, and employee engagement events
Benefits
- Opportunity to support technologies that help protect lives and critical missions
- Exposure to a broad range of teams, customers, and programmes
- Meaningful responsibility with visible organisational impact
- Collaborative, cross-functional working environment
- Stable organisation with global reach and technical depth
- Opportunities to develop operational, programme, and leadership skills
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
