Customer Trainer - New Berlin, WI

Konecranes•New Berlin, WI

6d•$90,000 - $100,000•Hybrid

About The Position

The main responsibility of the KTI Customer Training Instructor involves providing both theoretical and hands-on training to Konecranes Training Institute customers who utilize overhead and mobile cranes. This instruction takes place in a classroom and laboratory setting. Additionally, the Customer Trainer collaborates with colleagues to contribute to the creation of instructional materials, ensuring they align with the evolving learning requirements of the business.

Requirements

Use of Microsoft Office applications such as Word, PowerPoint, and Excel.
Excellent presentation and communication skills.
Ability to break down complex technical concepts into easily understandable components.
Minimum of 5 years of experience in the overhead and/or mobile crane industry.
Proven experience as a technical trainer or in a similar role.

Nice To Haves

Having a current CIC, NCCER, or NCCCO certification in Mobile Crane operation a plus.
A trade school degree (or equivalent education or field experience) in an industrial subject is preferred.

Responsibilities

Conduct training sessions in a classroom and laboratory setting, ensuring engagement and knowledge retention among participants.
Conduct occasional webinar training sessions.
Administer assessments, quizzes, and tests to evaluate the understanding and proficiency of participants.
Assist in developing and updating instructional materials for the technical training curriculum.
Evaluate the overall effectiveness of the technical training program and assist in making improvements.
Collaborate with other trainers to stay updated on industry regulations and incorporate relevant changes into the training sessions and materials.
Adapt training materials to meet the learning needs of the business and incorporate feedback for continuous improvement.
Complete all pertinent training session documentation to ensure prompt invoicing.
Serve as a resource for technical questions originating from the field.
Assist in safety training as needed.
Perform other duties as assigned.