Customer Service Manager (Route & Account Management) - New Berlin, WI

Compass Group•New Berlin, WI

3d•$59,000 - $70,000•Onsite

About The Position

The Customer Service Manager is responsible for delivering an exceptional customer experience while overseeing day‑to‑day operations. This role manages route drivers, ensures consistent product availability, and serves as the primary point of contact for customer inquiries and concerns. The Customer Service Manager works closely with drivers, clients, and the operations team to proactively resolve issues, maintain service standards, and support efficient operations. The ideal candidate is customer‑focused, well‑organized, and proactive, with the ability to manage multiple priorities while building strong, positive relationships with clients. This position plays a critical role in driving customer satisfaction, retention, and overall operational performance.

Requirements

Excellent communication skills required.
Must be able to travel to client sites locally.
Must be passionate about providing world class service to our clients and customers.

Nice To Haves

A Bachelor’s degree is preferred.
Coffee / refreshment industry experience preferred.

Responsibilities

Develop an account level incremental sales plan with local Canteen management; track performance and increase profitability (Owners Business Plan).
Coordinate efforts to improve the customer retention and client experience at the point of sale.
Build retail pricing opportunities and encourage repeat sales (Best Practices), and introduce new products to increase revenue.
Drive compliance to merchandising standards.
Assess performance by location through audit reports (Quarterly District Evaluations).
Customer facing + route supervision