Customer Technology Consultant
About The Position
As our Customer Technology Consultant, you're often the only person from Clearbridge a customer meets face to face. You own tickets end to end, but a meaningful part of your day happens at customer locations, not behind a screen. You show up, you solve the problem in front of you, and you leave the business running better and the relationship stronger than when you arrived. This is a hands-on role for someone who treats every ticket as a chance to understand the customer's business, not just close the request. You should be as comfortable troubleshooting a server issue as you are sitting across from a customer explaining what happened and what you'd recommend next. You'll report to the Service Manager, work closely with our Service and Deployment team, and have real ownership of your ticket queue and your customer relationships. This is a full-time, permanent role based out of our Calgary satellite office. Please note that travel to our Abbotsford office at least 4 times a year will be required, along with travel in between customer locations in Alberta (all within driving distance).
Requirements
- Customer service mindset, energized by helping people solve problems in person and remotely
- Consultative approach, asking thoughtful questions to understand root causes
- Technical curiosity and comfort troubleshooting how systems connect
- Ownership mentality, seeing problems through to resolution
- Strong communication, confident and clear in person, on the phone, and in writing
- Valid driver's license and reliable vehicle for travel between customer sites
- Properly representing Clearbridge professionally while working on customer premises
- Flexibility, including comfort with on-call rotation and customer needs beyond the typical 9 to 5 working hours
Nice To Haves
- Previous IT support, MSP, or field service experience
- Familiarity with Windows, Active Directory, O365, or networking fundamentals
- Vendor certifications, such as CompTIA A+, Network+, or Microsoft
- Experience with PSA or RMM tools
- A track record of independent learning, such as side projects or self-taught skills
Responsibilities
- Travel to customer locations to resolve hardware, network, and workstation issues that can't be fixed remotely
- Own tickets from open to close, digging into root causes and seeing problems through, onsite or remote
- Build customer relationships in person, deep enough to anticipate needs and understand business challenges
- Represent Clearbridge professionally on customer premises, often working alongside customer staff
- Recognize patterns in recurring issues and proactively recommend solutions
- Translate technical problems into plain-language guidance customers can act on
- Learn constantly through shadowing (in-person and virtual), vendor training, and hands-on problem-solving
- Collaborate with a 30-person team that genuinely wants you to succeed
Benefits
- Vendor training
- Internal knowledge sessions
- Shadowing with experienced professionals
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
