Customer Team Lead – National Coffee Accounts

Keurig Dr Pepper•Mississauga, ON

59d•CA$105,700 - CA$137,500•Hybrid

About The Position

The Customer Team Lead is accountable for total business ownership across Loblaws (LCL) and Canadian Tire (CTC), driving profitable growth, strategic partnership, and flawless execution. This individual will be required to live and coach our values, becoming a culture model for the rest of the team. This leader defines and delivers the retailer growth agenda, translating market, shopper, and retailer insights into clear, winning strategies and ensuring disciplined execution across the organization. Success requires the ability to operate at the intersection of strategy, finance, and execution, leading cross-functional teams, influencing senior stakeholders, and consistently delivering results in a complex retail environment while leveraging global scale.

Requirements

7–10+ years of CPG experience with national or key account leadership
Proven success managing large, complex retailers in Canada (Loblaws, Walmart, Canadian Tire, or equivalent)
Strong track record of P&L ownership and delivering growth
Advanced capability in negotiation, analytics, and cross-functional leadership

Nice To Haves

Loblaws experience considered an asset

Responsibilities

Define and lead the end-to-end customer strategy, aligned to retailer priorities and generating long-term category value
Build and execute Joint Business Plans (JBP) with clear growth ambition delivering mutual customer/KDP growth
Establish KDP as a strategic partner and category leader providing solutions to drive LCL and CTC market share
Own and deliver Net Sales, Gross Profit, and Trade Investment performance
Lead pricing, promotion, and investment strategy with a rigorous ROI mindset
Anticipate and manage risks across demand, supply, and financial performance
Build trusted, senior-level relationships at the retailer, ensuring a robust understanding of LCL/CTC priorities, market conditions and solutions-oriented mindset
Lead complex, high-stakes negotiations that create mutual value
Influence customer strategy by bringing forward insight-led, commercially grounded recommendations
Collaborate with internal teams: RGM, Supply Chain, and Commercialization
Drive accountability across teams to consistently deliver results
Identify and unlock new growth platforms (distribution, format, digital, innovation)
Expand presence across banners, formats, and shopper occasions
Build integrated plans that drive both category growth and share gain
Lead and develop a high-performing team of Key Account Managers with a strong culture aligned to the KDP and sales team values
Build capability, accountability, and succession pipeline
Create a culture of ownership, transparency, and performance