Customer Systems Analyst

Madison Gas and Electric Company • Madison, WI

8d • Hybrid

About The Position

The Customer Systems Analyst supports the Customer Enablement team in ensuring accurate and timely billing for MGE customers. This role performs data validation, reconciliations, and basic reporting while developing proficiency in MGE’s billing systems, tools, and processes. Working under guidance from more experienced analysts, this position builds foundational knowledge in billing operations, data integrity, and customer impact.

Requirements

• Foundational knowledge of Excel and data management principles.
• Basic understanding of billing or financial operations.
• Proficiency in SQL and Power BI.
• Strong attention to detail and commitment to accuracy.
• Effective written and verbal communication skills.
• Ability to leverage AI tools to support analysis and improve functional work processes.

Nice To Haves

• Utility or regulated industry experience a plus.

Responsibilities

• Perform basic data validation and reconciliation to support billing accuracy.
• Research and resolve routine billing discrepancies under direction of senior analysts.
• Prepare and maintain reports and documentation to track billing activities and metrics.
• Assist in system testing, data clean-up, and process documentation.
• Learn and apply billing systems, data tools, and standard operating procedures.
• Collaborate with team members to ensure consistent customer service and compliance.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level