Customer Support- Streaming Services

Sutherland•Atlanta, GA

3d•Remote

About The Position

Sutherland is seeking enthusiastic and people-oriented professionals to join their dynamic team in supporting customers of a global giant in the streaming media and entertainment industry. This role is ideal for individuals looking to build a fulfilling career, confident in their ability to build rapport with callers while sharing their passion for movies, TV shows, and animated stories. Join Sutherland to grow your career in the future.

Requirements

Experience working in a customer service or contact center environment with a passion for providing an exceptional guest experience.
Experience with streaming to include basic troubleshooting skills, and demonstrated understanding of streaming services on phones, smart TVs, etc.
Basic PC keyboarding skills.
Microsoft Office experience (Outlook, Word, Excel).
Technical support experience.
Strong problem-diagnosis and problem-solving skills.
Multi-tasking skills, with the ability to use several applications simultaneously.
Excellent Internet connectivity: Internet access speeds of 2 Mbps upload and 10 Mbps download.
Must be a resident of the United States.
Must be authorized to work in the US.

Nice To Haves

Experience working with CRM applications.

Responsibilities

Support customers of a global giant in the streaming media and entertainment industry.
Build rapport with callers.
Share knowledge about movies, TV shows, and animated stories.
Provide technical support.
Troubleshoot streaming issues.
Use several applications simultaneously.