Customer Support- Streaming Services

Sutherland • Atlanta, GA

4d • Remote

About The Position

Sutherland is seeking enthusiastic and people-oriented professionals to join their dynamic team in supporting customers of a global giant in the streaming media and entertainment industry. This role is ideal for individuals looking to build a fulfilling career, confident in their ability to build rapport with callers while sharing their passion for movies, TV shows, and animated stories. Join Sutherland to grow with them in the future.

Requirements

• Experience working in a customer service or contact center environment.
• Passion for providing an exceptional guest experience.
• Experience with streaming, including basic troubleshooting skills.
• Demonstrated understanding of streaming services on phones, smart TVs, etc.
• Basic PC keyboarding skills.
• Microsoft Office experience (Outlook, Word, Excel).
• Technical support experience.
• Strong problem-diagnosis and problem-solving skills.
• Multi-tasking skills, with the ability to use several applications simultaneously.
• Must be a resident of the United States.
• Must be authorized to work in the US.

Nice To Haves

• Experience working with CRM applications.

Responsibilities

• Support customers of a global streaming media and entertainment company.
• Build rapport with callers.
• Share enthusiasm for movies, TV shows, and animated stories.
• Provide technical support.
• Troubleshoot streaming issues on various devices.
• Utilize multiple applications simultaneously.

Benefits

• Hourly wage
• Paid training
• Additional pay incentives
• Monthly rewards & recognition programs
• Medical benefits
• Dental benefits
• Vision benefits
• 401k
• Paid time off
• Exciting vacation benefits
• Global Flexible Benefits Policy
• Promote from within opportunities
• EAP & Health and Wellness programs
• Personal trainer dedicated to Sutherland

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed