Customer Support

Dealer eProcess • Lisle, IL

2d • Hybrid

About The Position

The Support role draws on a broad skill set to meet and exceed daily challenges. Key responsibilities include resolving daily tickets and tasks, proactively following up with internal and external personnel, and continuously expanding industry knowledge. The ideal candidate brings at least two years of experience with the technologies listed below, whether gained through self-teaching, a degree (BS or BA), or a boot camp. We are looking for an intelligent, quick learner who can thrive in a high-energy, fast-paced environment. The candidate will have an immediate opportunity to influence and learn while using their energetic, easy-going personality to work within a team environment.

Requirements

• At least two years of experience with XHTML, CSS, JavaScript
• Self-directed
• Strong written and verbal communication
• Strong understanding of web standards and usability

Nice To Haves

• MVC Framework (CodeIgniter experience a plus)
• MySQL
• LAMP development environment
• Understanding of PHP (including Object Oriented Programming)
• Version control (Git preferred)
• Photoshop
• Design experience

Responsibilities

• Resolving daily tickets and tasks
• Proactively following up with internal and external personnel
• Continuously expanding industry knowledge
• Translate mockup designs into HTML pages
• Ability to develop new and update existing code

Benefits

• Medical, dental, vision
• 401K with company match
• 10 paid holidays
• PTO and vacation time off

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree
• Number of Employees: 101-250 employees