WFH Customer Support (Up to 56K + 13th Month)
About The Position
This is a fixed-term employment contract from June to September. The role may be extended or converted into a regular position depending on performance and business needs. Comprehensive training and continuous support will be provided. Our Remote Customer Service Representative position offers a great opportunity to join a supportive team focused on helping our customers and providers have a smooth, positive experience. You’ll handle calls, chats, emails, and callbacks while guiding users through app navigation, payments, scheduling, and service questions. We’re looking for someone who brings strong communication, patience, and problem-solving skills, and who enjoys delivering great service in a fast-paced environment.
Requirements
- Strong empathy and active listening
- Skilled in de-escalation and rapport building
- Problem-solving ability using available tools
- Reliable, adaptable, and consistent with schedules
- Receptive to feedback and coaching
- High school graduate; some college preferred
- Excellent English communication
- Minimum 1 year of BPO support experience for U.S. customers
- Desktop/laptop with camera (Core i5, 8GB RAM minimum)
- dual monitors
- noise-canceling headset
- Stable Ethernet connection (50mbps for download and 25mbps for upload)
- Backup internet connection with the same speed requirement (e.g. mobile data or secondary ISP)
- Backup power source (e.g. UPS or generator) in case of power interruptions
- Noise-canceling headset or headphones with a microphone
- A quiet, dedicated workspace free from distractions
Nice To Haves
- Zendesk or CRM/VoIP knowledge is a plus
Responsibilities
- Handle inbound calls, callback queues, chats, and email support.
- Manage 300+ weekly contacts (customer + provider support).
- Assist with app navigation, payments, scheduling, and service issues.
- Deliver high-quality service, meet performance expectations, and maintain policy compliance.
- Ensure strong communication, de-escalation, and issue resolution.
Benefits
- Base Salary : Php 38,200/month
- Incentive Pay: Up to Php 115/hour (performance-based)
- Statutory benefits (SSS, PhilHealth, Pag-IBIG, 13th month pay, taxes)
- DOLE-mandated holiday pay and night differential
- Work in the comfort of your own home
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
