Customer Support

Life Protect 24 7 Inc•Norfolk, VA

2d•$14 - $16•Onsite

About The Position

Life Protect 24/7 is an inbound call center searching for self-motivated, high performing individuals with a desire to advocate for others, challenge themselves, become leaders in providing a world class customer experience and solidifying relationships with our customer base. This is an on-site Technical Customer Support position. You will receive calls from current customers needing technical support with their mobile medical, security alert device. Our product and the service it provides helps rescue over 5,000 individuals every month. You will report to the QA Manager and be responsible for handling inbound calls, questions, and inquiries from our customer base in a respectful and professional manner. Preserving the relationship and improving our customers’ relationship will be at the forefront of your service. You will listen patiently, engage with the customer, show empathy, build rapport, track information, and offer solutions to questions they have about their product’s functionality, while providing a world class customer experience.

Requirements

Must be at least 18 years of age
High school diploma or equivalent
Willingness to learn (prior medical device experience not necessary)
1-2 years of customer service and retention in a contact center, service industry, or retail sales
Strong communication skills (verbal, written, and interpersonal)
A patient, customer focused approach with adaptability to new situations
Ability to multitask, prioritize and manage time
Motivation, and desire to achieve powered by YOU!

Responsibilities

Handling cancellation calls by listening to the customers concerns and providing solutions to retain the customer
Handling customer questions, inquiries, and complaints in a professional manner
Identifying and reporting escalated issues and complaints to management
Processing cancellations and returns
Offering savings opportunities and switching the form of payment when applicable