Customer Support Analyst
About The Position
V2Soft is a global leader in IT services and business solutions, delivering innovative and cost-effective technology solutions worldwide since 1998. We have We have headquartered in Bloomfield Hills, MI and have 16 offices spread across six countries. We partner with Fortune 500 companies to address complex business challenges. Our services span AI, IT staffing, cloud computing, engineering, mobility, testing, and more. Certified with CMMI Level 3 and ISO standards, V2Soft is committed to quality and security. Beyond our work, we actively support local communities and non-profits, reflecting our core values. Join us to be part of a dynamic and impactful global company! Please visit us at www.V2soft.com to know more.
Requirements
- High School diploma or equivalent.
- Two years of work experience in the installation, maintenance and technical support of workstation hardware.
- Two years’ experience providing customer service and technical support with Microsoft Office 365 and Windows 7 or above operating system.
- Advanced knowledge of Microsoft products, including operating systems, office suite and outlook in a networked environment.
- Advanced knowledge of computer software, hardware, and firmware relative to personal computers, local area network/wide area network environments.
- Ability to do advanced troubleshooting on various manufacturers of computers.
- Ability to plan, organize, manage and track projects.
- Ability to communicate effectively both verbally and in writing.
- Ability to read, understand, and comply with the department's policies.
Nice To Haves
- Technical certifications from workstation training programs such as CompTIA A+, Comp TIA Net+, and MCDST may be substituted for 1 year of experience.
- A Bachelor or Associate degree in Computer Science, Information Technology or closely related field from an accredited college or university.
Responsibilities
- Installation, maintenance and technical support of workstation hardware.
- Providing customer service and technical support with Microsoft Office 365 and Windows 7 or above operating system.
- Installing and providing technical support for software applications, operating systems and personal computer hardware.
- Advanced troubleshooting on various manufacturers of computers.
- Plan, organize, manage and track projects.
- Communicate effectively both verbally and in writing.
- Read, understand, and comply with the department's policies.
Benefits
- V2Soft is an Equal Opportunity Employer ( EOE). We welcome applicants from all backgrounds, including individuals with disabilities and veterans.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
