Customer Support & Training Specialist

Riverside Recruiting • Lakewood, OH

3d

About The Position

Software development company
Accessibility software for people with disabilities
Make a difference and impact in people's lives
Competitive salary, comprehensive benefits, 401(k)
Fast growing company with opportunities for career growth
Passionate team committed to bringing out the best in each other
Artificial Intelligence and automation leveraged to scale
Industry leader, laid-back culture, open-door policy
Role
New customer onboarding and ongoing software training
Categorize support requests as: Training, Break-fix, Bugs, or Improvements
Provide solutions and train users on software features
Escalate tickets to supervisor or route to other teams
Follow-up with customers to confirm resolution
Provide updates on upcoming feature releases
Opportunity to learn and grow into other roles within the company

Requirements

• Empathy
• Multitasking
• Customer support
• Computer software skills
• Excellent verbal and written communication

Nice To Haves

• User training
• Google Cloud
• Adobe Acrobat
• Freshdesk Ticketing System
• Understanding of accessibility

Responsibilities

• New customer onboarding and ongoing software training
• Categorize support requests as: Training, Break-fix, Bugs, or Improvements
• Provide solutions and train users on software features
• Escalate tickets to supervisor or route to other teams
• Follow-up with customers to confirm resolution
• Provide updates on upcoming feature releases
• Opportunity to learn and grow into other roles within the company

Benefits

• Competitive salary
• comprehensive benefits
• 401(k)
• opportunities for career growth

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 1-10 employees