Customer Support & Training Specialist

Riverside Recruiting • Lakewood, OH

28d • Onsite

About The Position

This is a full-time employment opportunity with a software development company specializing in accessibility software for people with disabilities. The company is fast-growing, an industry leader, and is passionate about making a difference in people's lives. They leverage Artificial Intelligence and automation, have a laid-back culture, and an open-door policy. The role involves new customer onboarding and ongoing software training, categorizing support requests, providing solutions and training on software features, escalating tickets, following up with customers, and providing updates on upcoming feature releases. There is an opportunity to learn and grow into other roles within the company.

Requirements

• Empathy
• Multitasking
• Customer support
• Computer software skills
• Excellent verbal and written communication

Nice To Haves

• User training
• Google Cloud
• Adobe Acrobat
• Freshdesk Ticketing System
• Understanding of accessibility

Responsibilities

• New customer onboarding and ongoing software training
• Categorize support requests as: Training, Break-fix, Bugs, or Improvements
• Provide solutions and train users on software features
• Escalate tickets to supervisor or route to other teams
• Follow-up with customers to confirm resolution
• Provide updates on upcoming feature releases

Benefits

• Competitive salary
• Comprehensive benefits
• 401(k)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed