Training Support Specialist

State of Montana•Helena, MT

1d•Onsite

About The Position

The Training Support Specialist provides essential support for the Montana Law Enforcement Academy’s training programs, both online and in-person. This position is responsible for monitoring online learning activities, assisting students and instructors with training questions, maintaining training materials, and supporting classroom and scenario operations. The role also assists the Training Officer Supervisor with special projects and completes additional tasks as assigned.

Requirements

High school diploma
Strong communication and customer service skills.
Willingness to learn new systems and processes.
Ability to work independently and manage multiple tasks.
Familiarity with online learning platforms and basic troubleshooting.
Organizational skills and attention to detail.
Ability to set up physical classroom spaces, including basic equipment handling.

Nice To Haves

1-2 years of Administrative Work
Other combinations of education or experience may be substituted.

Responsibilities

Facilitate online learning by monitoring student progress and activity.
Respond to student questions related to online learning platforms, modules, and requirements.
Update and maintain online learning modules to ensure accuracy and usability.
Set up multiple classrooms for instructor and student use, ensuring rooms are properly equipped and organized.
Assist with room checks to maintain classroom readiness and standards.
Assist with training scenarios, setting up scenario environments, and supporting instructors during active scenario-based training.
Upload and maintain training-related information within the Academy’s internal systems, ensuring data accuracy, completeness, and compliance with established procedures.
Support the Training Officer Supervisor with special projects, research, data organization, and other assigned tasks.
Perform other duties as assigned to support overall training operations.