Customer Support Training Specialist II

Cayuse Holdings

1d•$32 - $32•Onsite

About The Position

The Customer Support Training Specialist II is responsible for assisting and supporting curriculum maintenance and the proper archiving of curricula in SharePoint. This role works closely with program offices, Subject Matter Experts, instructors and Instructional Systems Designers to support the maintenance and updates of lessons plans, student materials, and instructional media. This role works in close guidance of the Program Office. This position aligns with Cayuse’s core values of Innovation, Excellence, Collaboration, Adaptability, and Integrity by fostering technical solutions that meet customer needs, promoting teamwork, and prioritizing quality in deliverables.

Requirements

Associate’s degree, preferably in education, instructional design, or a related subject, together with three years (3) of relevant work experience, preferably in a training environment.
Must be familiar with standard concepts and practices in a training environment
Understanding of the Instructional Systems Design Model.
Must possess basic knowledge of and experience with office and administrative functions, practices and procedures.
Secret Clearnce is required.
Due to the nature of work at the client’s site, U.S. Citizenship is required.
Must be able to pass a background check. May require additional background checks as required by projects and/or clients at any time during employment.
Excellent writing, proofreading and organizational skills
Must possess excellent written and spoken command of the English language
Must be proficient in the use of Microsoft applications (MS Word, PowerPoint and Excel)
Must be proficient in the use of SharePoint
Ability to work with minimal supervision.

Nice To Haves

Candidates should demonstrate flexibility and a willingness to adapt to evolving responsibilities as outlined by the client.

Responsibilities

Processes customer service requests for updating course materials and updates Master Change Records in a timely manner
Ensures proper naming conventions are followed for all curriculum related materials using SharePoint
Archives curriculum and maintains tracking logs on SharePoint or other designated sources to ensure the currency of course materials
Assists in providing quality control checks on lessons and all supporting material that have been updated
Actively monitors and maintains the customer service mailbox
Coordinates all change requests to existing curriculum materials with Instructional Systems Designers (e.g. lesson plans, presentations, student and instructor guides, and handouts)
Coordinates all requests to change Training Course Control Documents (course development documents) with Instructional Systems Designers, Distributed Learning Designers and the relevant program office
Develops and maintains strong training-related relationships with program representatives
Provides weekly updates of course activities to the Curriculum Manager
This role requires infrequent supervision and is expected to work independently according to established policies and accepted practice.
Other duties as assigned.