Technology is at the heart of how we deliver great customer experiences. We’re looking for a Customer Service Tools & Systems Specialist who is eager to learn, grow, and develop expertise in the platforms that power our Customer Service organization, including Zendesk, chatbots, and other operational tools. In this role, you’ll support the configuration, maintenance, and optimization of our customer service systems, helping ensure that our tools run efficiently and support both customers and agents. You’ll collaborate with experienced team members and partners across CS, training, WFM, Product and wider Operations to implement new features, improve workflows, and build your skills in support technology. This is a developing role, ideal for someone who is building technical expertise, refining communication and collaboration skills, and passionate about improving the customer and agent experience through smarter systems and automation.