Customer Support & Title Fulfillment Specialist

YASSI•Santa Rosa, CA

2d•$30 - $36•Onsite

About The Position

Are you a detail-driven powerhouse who thrives in a fast-paced environment? Do you love solving problems, helping people, and keeping things moving like a well-oiled machine? If so, we want YOU on our team! We're on the hunt for a Customer Support & Title Fulfillment Specialist who's ready to take ownership, make an impact, and become the go-to expert for all things vehicle title-related. This isn't just a desk job — it's a critical role where your work directly shapes the customer experience and keeps our operations running smoothly every single day.

Requirements

High school diploma or equivalent required; college degree a plus
1–2 years in title processing, customer service, automotive, or administrative roles
DMV knowledge strongly preferred — state title & registration experience is a big win
Sharp attention to detail and serious organizational skills
Proficiency in Microsoft Office (Excel, Word, Outlook)
A communicator who's equally comfortable on the phone, over email, or face-to-face

Nice To Haves

Experience with title management software or a Dealer Management System (DMS)
Multi-state title and registration knowledge
CRM experience (Salesforce, HubSpot, etc.)
Notary certification

Responsibilities

Process, review, and verify vehicle titles with speed and precision
Coordinate with DMV offices, dealers, lenders, and customers to crush title issues and ensure compliance
Track title statuses like a hawk — following up on delays, rejections, and missing documents before they become problems
Maintain laser-accurate records in our title management systems
Be the first point of contact customers trust for title status and fulfillment updates
Own inbound calls, emails, and chats — responding promptly, professionally, and with genuine care
Tackle customer concerns head-on with a solutions-first mindset
Proactively communicate timelines, delays, and next steps — no one likes surprises
Build lasting relationships that make customers feel valued at every step of their journey
Follow up to ensure every issue is fully resolved and every customer walks away satisfied