Customer Support Technician
Applied Systems, Inc.•,
•$45,000 - $60,000•Remote
About The Position
We’re searching for an Customer Support Technician to join our outstanding Support team in this remote work opportunity based in the United States or Canada. In this position, you will assist customers with questions and technical issues related to our software, hardware, and products, working to understand their needs, provide clear solutions, and deliver friendly, knowledgeable service across phone, chat, and email.
Requirements
- 1+ year of customer support or service experience (SaaS experience preferred)
- Strong troubleshooting and problem-solving skills with the ability to diagnose and resolve issues accurately
- Solid understanding of assigned product areas and relevant tools
- Clear written and verbal communication skills, with ability to explain technical concepts to non-technical users
- Strong organizational skills with the ability to manage priorities, multitask, and document work effectively
- Collaborative team player who adapts to change and contributes knowledge
Nice To Haves
- Applied Epic experience is a plus
Responsibilities
- Deliver professional, efficient, and empathetic customer support while maintaining discretion in all communications
- Troubleshoot and resolve customer issues across software and products, including complex cases, through to resolution
- Document cases clearly, communicate effectively across teams, and maintain accurate internal notes and updates
- Contribute to knowledge management by using, reviewing, and improving KB articles and resources
- Support broader team efforts including product testing, issue escalation to development, ongoing learning, and occasional on‑site support
Benefits
- bonus and commission
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
