Customer Support Technician III - (T3) Night Shift

Applied Materials•Austin, TX

3d•Onsite

About The Position

Applied Materials is the global leader in materials science and engineering solutions that are at the foundation of virtually every new semiconductor chip and advanced display in the world. The equipment that we create and service is essential to advancing AI and accelerating the commercialization of next-generation semiconductor chips. Join us and push the boundaries of materials science and engineering in a company at the foundation of the electronics industry. The work we do together advances the world’s technology. You’ll benefit from a supportive work culture that encourages you to learn, develop, and grow your career as you take on challenges and drive innovative solutions for our customers. We empower our team to push the boundaries of what is possible—while learning every day in a supportive leading global company. At Applied Materials, we care about the health and wellbeing of our employees. We’re committed to providing programs and support that encourage personal and professional growth and care for you at work, at home, or wherever you may go.

Requirements

Associate's Degree
4 - 7 Years Experience
Must have 4-7 years work experience
Basic knowledge of hand tools
Understand how to work in a clean room environment

Nice To Haves

Has developed proficiency in a range of analytical processes or procedures to carry out assigned tasks
Has developed proficiency in a range of processes or procedures through job-related training and considerable on-the-job experience.
Completes a variety of atypical assignments, as needed.
Works within defined processes and procedures or methodologies and may help determine the appropriate approach for new assignments.
Completes work with a limited degree of supervision.
Likely to act as an informal resource for colleagues with less experience.
May provide informal guidance and support to more junior team members
Provides solutions to problems in situations that are atypical or infrequently occurring based on existing precedents or procedures
Impacts the quality of own work and its contribution to the team
Uses communication skills to regularly exchange information

Responsibilities

Check and manage part inventory to ensure availability for PMs.
Coordinate part order and returns and ensure proper documentation and tracking.
Must be flexible with overtime and schedule changes based on customer needs and equipment availability.
Be at customer site and in the clean room every day to make sure all assemblies are ready for PM’s.
Work with manager, lead, and engineers to make sure all activities are covered and completed.
Work with customer technicians and engineers to make sure all mechanical testing is completed before PM’s.
Work in a clean room environment with necessary tools.
Assists in planning the daily work schedule within assigned area to ensure completion of Preventive Maintenance tasks.
Plans and executes support activities on a wide range of Applied Materials' systems.
May need technical assistance in performance of daily responsibilities.