Customer Support Technician II - Autonomous Commercial Landscaping
Autonomous Solutions•Longmont, CO
•Onsite
About The Position
We are seeking a Customer Support Technician to support customers in diagnosing and correcting autonomous robots in our Autonomous Commercial Landscaping division in Longmont, CO. Technician will support ASI internal customer "ASI Durability" and ASI external customers.
Requirements
- College graduate, trade school, or equivalent experience
- Experienced with Microsoft Word, Excel, PowerPoint, and Outlook
- Good communication skills, verbal and written
- Good organizational skills
- Attention to detail
- Experience with CRM (Salesforces, SAP) programs
- Experience with electronics and D/C electrical circuits and the ability to use a digital multi-meter
- Understand basics of CAN bus on vehicle communications
- Understand basic GNSS systems
- Experience with wireless and wired networks
Nice To Haves
- Must be hands on and have a desire to learn
- Experience with a variety of machines (Heavy Equipment, Automobiles, Agriculture machines) will be helpful
- Experience with diagnostic tools or programs (i.e. OBD tool)
- Candidate should have travel experience
- Bi-lingual, multi-lingual preferred
Responsibilities
- Diagnosing errors with autonomous vehicles and control systems
- Repair, correct, and/or calibrate autonomous machines as required
- Make safety a priority
- Learn to operate autonomous vehicles in a safe manner
- Maintain and support wireless radio network
- Diagnose and recreate customer support issues
- Document support cases and update troubleshooting procedures
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
