Customer Support Technician II - Autonomous Commercial Landscaping

Autonomous Solutions•Longmont, CO

8d•Onsite

About The Position

We are seeking a Customer Support Technician to support customers in diagnosing and correcting autonomous robots in our Autonomous Commercial Landscaping division in Longmont, CO. The technician will support both ASI internal customers ('ASI Durability') and ASI external customers. This role is responsible for diagnosing errors with autonomous vehicles and control systems, repairing, correcting, and/or calibrating autonomous machines as required. Making safety a priority is essential, and the candidate must be hands-on with a desire to learn and operate autonomous vehicles safely. The role also involves maintaining and supporting the wireless radio network, diagnosing and recreating customer support issues, and documenting support cases and updating troubleshooting procedures.

Requirements

College graduate, trade school, or equivalent experience
Experienced with Microsoft Word, Excel, PowerPoint, and Outlook
Good communication skills, verbal and written
Good organizational skills
Attention to detail
Experience with CRM (Salesforces, SAP) programs
Experience with electronics and D/C electrical circuits
Ability to use a digital multi-meter
Experience with diagnostic tools or programs (i.e. OBD tool)
Understand basics of CAN bus on vehicle communications
Understand basic GNSS systems
Experience with wireless and wired networks

Nice To Haves

Experience with a variety of machines (Heavy Equipment, Automobiles, Agriculture machines) will be helpful
Candidate should have travel experience
Bi-lingual, multi-lingual preferred