Customer Support Team Associate

Homans Associates•Wilmington, MA

1d•Onsite

About The Position

Homans Associates (HA) is a subsidiary of the largest independent HVAC/R distribution company in the world, Watsco, Inc. We proudly distribute the Mitsubishi and Bryant brands of HVAC equipment, as well as a full line of HVAC residential and commercial parts, supplies, and accessories. We have locations throughout New England, New York, and New Jersey. We currently have an opening for a Customer Support Team Associate in our Wilmington, MA branch. As the Customer Support Team Associate you will be responsible for working with the internal branch locations and customer base to expedite orders from our world-class eCommerce platform, and other Homans connection platforms through the logistics chain.

Requirements

Experience providing a high level of customer service
Excellent telephone and written communication skills
Demonstrated proficiency with computers and technology.
Demonstrated problem solving and decision-making skills.
Ability to build relationships.
Ability to follow-up and follow through.
High school diploma or GED.

Responsibilities

Work with branch locations & customers directly to communicate upcoming and expedite orders.
Work on sourcing equipment and materials from inside the company
Report up to management any inventory and logistical needs.
Communicate with customers on order status and delivery/pick up dates.
Work with the customer base to resolve issues.
Communicate internally on potential solutions and changes.
Support Business Development
Identify potential growth opportunities with customers.
Hand off these prospects to Business Development Center.
Other duties as assigned.