Customer Support Supervisor

Tarrant County • Tarrant County, TX

5d • Onsite

About The Position

Provides technical advice and assistance to assigned County offices through the planning, installation and use of networked computers on a Local Area Network or Wide Area Network. Installs and integrates automated systems with partner agencies. Manages the scheduling, utilization and prioritization of IT resources to provide an overall optimal level of hardware/software services to departments and agencies. Provides technical expertise and support of complex critical hardware/software, networks, and countywide and departmental applications. Conducts research and development of new products to improve the countywide technology environment. Assists in implementation, configuration, coordination, control, maintenance, troubleshooting, security, usage monitoring, anti-virus protection and patch management of specialized procedures in accordance to the County Strategic IT Plan. Recommends technical solutions and documents policies and procedures. Works in conjunction with project managers on IT and departmental projects in accordance to the County Strategic IT Plan and Project Portfolio Management Office (PPMO) guidelines. Performs services including modification of user profiles, password changes and group policies. Evaluates performance of subordinates and identifies strengths/weaknesses, provides employee development guidance and motivation. Performs all other related duties involved in the operation of the IT Department as assigned or required.

Requirements

• Bachelor's degree and/or equivalent experience.
• Three (3) years of computer troubleshooting experience.
• Ability to work independently or as part of a team.
• Advanced oral/written communications skills as well as strong analytical and organization skills.
• Ability to solve problems accurately, completely, and quickly if necessary.
• Ability to coordinate various activities simultaneously, make decisions and work without direct supervision, and participate in and/or manage multiple projects concurrently without loss of quality on any project.
• Demonstrated supervisory skills within an enterprise network organization.
• Must have a valid and current driver license.

Nice To Haves

• Two (2) years of supervisory experience in information technology preferred but not required
• experience or training in systems analysis and design.

Responsibilities

• Manages the scheduling, utilization and prioritization of IT resources to provide an overall optimal level of hardware/software services to departments and agencies.
• Provides technical expertise and support of complex critical hardware/software, networks, and countywide and departmental applications.
• Conducts research and development of new products to improve the countywide technology environment.
• Assists in implementation, configuration, coordination, control, maintenance, troubleshooting, security, usage monitoring, anti-virus protection and patch management of specialized procedures in accordance to the County Strategic IT Plan.
• Recommends technical solutions and documents policies and procedures.
• Works in conjunction with project managers on IT and departmental projects in accordance to the County Strategic IT Plan and Project Portfolio Management Office (PPMO) guidelines.
• Performs services including modification of user profiles, password changes and group policies.
• Evaluates performance of subordinates and identifies strengths/weaknesses, provides employee development guidance and motivation.
• Performs all other related duties involved in the operation of the IT Department as assigned or required.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level