Customer Support Supervisor l Onsite - Pittsburgh

Blink Health•Pittsburgh, PA

11d•Onsite

About The Position

Blink Health is a healthcare technology company whose products make prescriptions more accessible and affordable. Its BlinkRx platform provides a digital concierge service for patients prescribed branded medications, with transparent low prices, free home delivery, and customer support. The Customer Support Supervisor manages a growing team of Patient Support Specialists and supports day-to-day team operations. The role focuses on operational excellence, service-level adherence, performance management, workflow optimization, cross-functional initiatives, and resolving complex customer escalations. This is a fully onsite position in Robinson Township, Pittsburgh, Pennsylvania.

Requirements

At least 3 years of leadership experience in a fast-paced environment.
At least 2 years of customer service, call center, healthcare, pharmacy, or other relevant experience.
Strong leadership and ability to provide critical, timely feedback and coaching to team members and business partners.
Ability to use data to make important decisions independently.
Strong problem-solving skills, especially when working with ambiguous information.
Attention to detail, precision, and organizational skills.
Confident, patient, respectful, and clear communication.

Nice To Haves

Associate’s or bachelor’s degree in Healthcare, Business Administration, Supply Chain, or a related field; equivalent work experience is considered.

Responsibilities

Manage a growing team of Patient Support Specialists and assist with daily operations to ensure operational excellence and adherence to SLAs.
Review and analyze team and individual performance data to meet and exceed performance targets.
Collaborate with cross-functional stakeholders to implement company and department initiatives that improve operations and productivity and support business and team growth.
Manage the Patient Support team’s queue, backlogs, and workflows, making tradeoffs to optimize performance.
Use customer insights and expertise to identify workflow and process improvements that optimize the customer experience.
Use business expertise and discretion to resolve complex and ambiguous escalations from the Patient Success team.
Foster a collaborative, cohesive, and enjoyable team dynamic.
Provide timely feedback and coaching to team members and business partners.

Benefits

Medical, dental, and vision coverage starting on day one.
401(k) with traditional and Roth options.
Paid sick and vacation time.
Holidays off.
12 weeks of paid parental leave for birthing parents and 4 weeks for non-birthing parents, including adoption and foster placement.
Short-term and long-term disability coverage at no cost.
Life insurance.
Commuter FSA for pre-tax transit and parking savings.
Free onsite parking at all pharmacy locations.
Employee Assistance Program with counseling, life and wellness coaching, and legal and financial advice.
Daily snack and drink stipend at all pharmacy locations.