Customer Support & Success Specialist (Hi‑Vis® Scaffold Management Software)

Umdasch Group • Roswell, GA

1d

About The Position

You will be a key member of AT‑PAC’s Product & Innovation team supporting Hi‑Vis®, our scaffold management software. You will combine hands‑on product support with customer success responsibilities to ensure customers receive measurable value as they implement and scale Hi‑Vis®.

Requirements

• 3+ years in Technical Support or Customer Success for B2B software.
• Experience with Zendesk, Azure DevOps/Jira, and Power BI.
• Strong communication skills; confident presenter.
• Previous construction on site project experience it’s a plus, ideally in temporary works/scaffolding background

Nice To Haves

• CRM experience
• Additional languages
• ConTech/PropTech background
• Willingness to travel 10–20%.

Responsibilities

• Diagnose issues across configuration, data, and system behavior; document findings and escalate software defects via Azure DevOps.
• Maintain clear customer-facing case notes and knowledge articles in Zendesk.
• Lead onboarding sessions, workshops, and webinars for customers.
• Support onsite/remote implementation in collaboration with regional SMEs.
• Create and update user guides, training material, and release‑related communication.
• Support renewal readiness and identify expansion opportunities.
• Develop scalable customer-success playbooks and internal processes.
• Provide structured customer feedback to Product.
• Participate in release planning and deliver product demos.

Benefits

• terrific career opportunities
• competitive compensation
• comprehensive benefits

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed